• Organizes and oversees the schedules of TS department staff.
• Provides constructive and timely performance evaluations.
• Oversees and facilitates the maintenance of hardware and software for clients.
• Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations for clients.
• Facilitates and oversees technical support and, ensures effective and helpful support is provided to end clients.
• Maintains knowledge of trends and developments in information technology, alerting high management of the effects widespread software and hardware revisions, changes, and discontinuation will have on the client’s operations.
• Coordinates and schedules requests from stakeholders to activate new link or other requests.
• Ensures tasks are completed within specifications and on time.
• Trains new TS department staff and recommends courses.
• Performs other duties as assigned.
• Monitor calls and make sure TS officers answer in a professional and timely manner.
• Provide monthly and ad hoc reports on daily work to high management.

المتطلبات  

• Bachelor degree in Information Technology or Network Engineering is desired
• CCNA, MTCNA certificates

Experience

5 years

• Written and oral communication
• Customer service skills
• البحث عن المعلومات
• Problem Solving
• Leadership skills & Team management
• Reporting

الموعد النهائي للتقديم على الوظيفة

July 1, 2023