• Oversee the operation, maintenance, reliability, and quality of transmission for the NOC.
• Oversee the daily operations of the NOC and ensure the team is properly staffed, trained, and equipped to provide level 1 and 2 support to our customers.
• Ensure that the NOC is meeting defined Service Level Agreements (SLAs) for our customers.
• Continuously evaluate and improve the operational support and maintenance procedures focused on avoiding unscheduled service interruptions and achieving best-in-class customer support.
• Planning network expansion and new devices purchase.
• Monitor the network and server from the core level to access.
• Creating and implementing network security measures.
• Conduct regular network performance tests.
• Coordinate and collaborate with IP Team, Technical Support, and Operation Team to ensure alignment with cross-functional processes and procedures and explanation of teleport and customer support responsibilities.
• Build a winning team through meaningful, timely feedback and recognition.
• Develop, document, and ensure compliance with NOC processes and procedures.
• Act as a point of technical escalation and support, as needed.
• Assign and manage workload and shift work schedules.

Requirements  

• Bachelor degree in Telecommunication Engineering, Network Engineering or any related field.
• CCNP
• 5 years in a similar role

Skills

• Network Engineering and Design
• High Leadership skills

Job Application Deadline

July 1, 2023