· Address customers’ inquiries and follow up till it is resolved.

· Document each call, accurately and completely.

· Provide inputs and support to Supervisors highlighting any issues or opportunities arising

· Communicate customers’ requests with concerned departments.

· Maintain professional and courteous communication and quality of service with customers.

· Schedule all tickets received and forward to other departments ensuring statistics and status of the ticket is recorded and tickets are resolved in a timely.

Requirements  

·Experience: 0-1 year as technical support in ISP companies.

·Education: Telecommunication Engineering or any related field

·Certification: CCNA. MTCNA is a plus

Skills

·Knowledge in Arabic and English is required

·Written and oral communication.

·Customer service skills.

·Problem Solving.

·Handling Pressure

·Flexibility to work in various shifts.

Job Application Deadline

Janyary 20, 2023